Shipping, Returns & Refund Policy
Shipping Method:
All orders are shipped via UPS.
USA – Ground Shipping Rates
If the order total is:
$0.00-$149.99: shipping cost is $7.99*
$150.00- up: shipping cost is $14.99*
Standard Shipping Rates for:
USVI
Puerto Rico
If the order total is:
$0.00-$149.99: shipping cost is $24.99*
$150.00- up: shipping cost is $32.99*
*Additional Freight Charges apply to:
- Prophy angles
- Ortho kits
- Toothbrushes
- Liquid disinfectants and sanitizers,
- Ultrasonic cleaners and sterilizer equipment
- Other large/overweight items
For expedited shipping, place your order by phone 1-800-222-1851:
2-Day (must be placed by 2:00 EST) $29.99
Overnight (must be placed by 2:00 EST) $59.99
Sales tax to be applied where applicable.
Payment Method by Credit Card Only
We Accept:
- Visa
- Mastercard
- Amex
- Discover
Returns:
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
All returns must be accompanied by a copy of your invoice and a reason for the return.
Merchandise must be returned in its original container and properly packaged. Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee. Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable). Shipping charges will apply on all returns.
Exceptions:
The following special, customized or government-regulated items are not returnable:
- Special order items (products that we do not ordinarily stock)
- Personalized and imprinted items.
- Expired products.
International Orders:
To place orders or inquiries on export terms and conditions, please call Patti @ 1.800.222.1851 ext 6138 or send an email to patti.devries@diatechusa.com.
